Vaya Health: A Community-Based Approach to Care

Vaya Health is a public managed care organization that provides behavioral health, intellectual/developmental disability (I/DD), and traumatic brain injury (TBI) services for people in 31 counties across North Carolina. Vaya Health also plans to offer physical health and pharmacy services for Medicaid recipients starting in 2024. In this blog post, we will introduce the vision, mission, and values of Vaya Health, the services and specialties they offer, and the benefits of using their Health Link Patient Portal.

Vision, Mission, and Values of Vaya Health

The vision of Vaya Health is to be “a leader in improving the health and well-being of the whole person” by providing quality care, promoting recovery, and fostering inclusion. The mission of Vaya Health is to “support the resiliency, recovery and wellness of individuals with mental health, substance use and intellectual/developmental disabilities” by collaborating with stakeholders, advocating for rights, and managing resources effectively. The values of Vaya Health are:

  • Respect: They treat everyone with dignity, compassion, and courtesy.
  • Integrity: They act with honesty, fairness, and accountability.
  • Service: They provide excellent service to their customers and stakeholders.
  • Excellence: They strive for excellence in everything they do.
  • Stewardship: They use their resources wisely and responsibly.

Services and Specialties of Vaya Health

Vaya Health offers a wide range of services and specialties to meet the diverse needs of their members. Some of the services and specialties they offer are:

  • Behavioral Health Services: They provide mental health and substance use services for adults and children, including assessment, diagnosis, therapy, medication management, crisis intervention, peer support, and prevention programs.
  • I/DD Services: They provide I/DD services for individuals of all ages, including support coordination, residential services, day programs, employment services, respite care, and family support.
  • TBI Services: They provide TBI services for individuals aged 22 and older who have sustained a traumatic brain injury after age 18. These services include case management, community support, neurobehavioral treatment, cognitive rehabilitation, and transitional living.
  • Vaya Total Care: They provide integrated care for members who have both physical and behavioral health needs. This includes care coordination, care management, care transitions, chronic disease management, and wellness coaching.

Benefits of Using Health Link Patient Portal

Health Link Patient Portal is a secure online platform that enables members to manage their health on their time. Health Link Patient Portal allows members to:

  • Access their medical records. Members can view their lab results, medications, allergies, immunizations, and visit summaries.
  • Communicate with their providers. Members can send secure messages to their providers, request prescription renewals, and ask questions about their care.
  • Schedule appointments. Members can request or cancel appointments with their providers online.
  • Pay their bills. Members can view and pay their bills online using a credit card or bank account.
  • Manage their family’s health. Members can access their minor children’s or dependent’s accounts with their permission.


Vaya Health is a community-based approach to care that provides behavioral health, I/DD, and TBI services for people in North Carolina. Vaya Health has a vision of improving the health and well-being of the whole person by providing quality care, promoting recovery, and fostering inclusion. Vaya Health offers a wide range of services and specialties to meet the diverse needs of their members. Vaya Health also offers a convenient and secure way for members to manage their health on their time through the Health Link Patient Portal. If you are looking for a quality health care provider that cares about you and your well-being, you should consider Vaya Health.

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