Trillium Health Resources: A Managed Care Organization for Behavioral and Developmental Services

Trillium Health Resources is a Managed Care Organization (MCO) that manages serious mental health, substance use, and intellectual/developmental disability services in eastern North Carolina. Trillium serves 26 counties and more than 1.2 million people, with a network of over 2,000 providers. Trillium’s mission is to transform the lives of people in need by providing them with ready access to quality care.

What Services Does Trillium Offer?

Trillium offers a variety of services and supports for individuals and families who are eligible for Medicaid or state-funded programs. Some of the services include:

  • Crisis Services: Trillium operates a 24/7 toll-free crisis line (1-877-685-2415) that connects callers with trained professionals who can provide immediate assistance, referrals, or dispatch mobile crisis teams. Trillium also funds crisis centers, detox facilities, and respite beds for individuals who need short-term stabilization.
  • Outpatient Services: Trillium covers outpatient services such as assessments, therapy, medication management, peer support, and case management for individuals with mental health, substance use, or intellectual/developmental disabilities. Trillium also offers specialized programs for children, adolescents, adults, and older adults with specific needs or diagnoses.
  • Residential Services: Trillium covers residential services such as group homes, supervised apartments, intermediate care facilities, and nursing homes for individuals who need long-term care or support. Trillium also offers transitional living programs for individuals who are homeless or at risk of homelessness due to their behavioral or developmental challenges.
  • Community-Based Services: Trillium covers community-based services such as day programs, supported employment, supported living, personal care, respite care, and habilitation for individuals who want to live independently and participate in their communities. Trillium also offers innovative services such as telehealth, assertive community treatment, intensive in-home services, and family preservation services.

How Does Trillium Ensure Quality and Access?

Trillium is committed to ensuring that the services and supports it provides are of high quality and accessible to the people who need them. Some of the ways that Trillium ensures quality and access are:

  • Provider Network: Trillium maintains a diverse and qualified network of providers who meet the standards and expectations of Trillium and the state. Trillium monitors the performance and satisfaction of its providers through audits, surveys, feedback mechanisms, and incentives.
  • Member Engagement: Trillium engages its members and their families in the planning, delivery, and evaluation of their services. Trillium provides members with information, education, advocacy, and choice in their care. Trillium also involves members in its governance and decision-making processes through advisory boards, committees, and councils.
  • System of Care: Trillium collaborates with other stakeholders in the system of care, such as local management entities (LMEs), social services agencies, schools, courts, hospitals, and advocacy groups. Trillium coordinates and integrates its services with other resources and supports in the community. Trillium also promotes a system of care philosophy that is family-driven, youth-guided, culturally competent, trauma-informed, and recovery-oriented.


Trillium Health Resources is a Managed Care Organization that provides behavioral and developmental services to individuals in eastern North Carolina. Trillium offers a variety of services and supports that are tailored to the needs and preferences of its members. Trillium also ensures that its services are of high quality and accessible to the people who need them. If you are interested in learning more about Trillium Health Resources or becoming a member or a provider, visit their website or contact them today.

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